Refund policy

This page is part of the Terms of Service. After you pay, refunds are limited as described here. Mandatory consumer rights that cannot be waived still apply.

Before payment

Browsing, creating an account, and filling checkout does not create a charge. If you leave before paying, there is nothing to refund.

After payment

We do not offer refunds for change of mind, unused time, or because you no longer want the digital game service. There is no cooling-off refund once payment has succeeded, except where mandatory law requires otherwise.

When we do refund

• If NikoBuy cannot deliver the confirmed order for reasons within our control, you receive a full refund, or a refund for any undelivered portion.
• If a claim is accepted under the 30-day account guarantee, compensation is limited to the amount paid for that order.
• If mandatory law requires a refund, we follow that law.

After delivery starts or is completed

Completed and confirmed digital delivery is non-refundable except as above. If incorrect compatibility details, delayed replies, connection problems, or platform restrictions stop delivery, we may reschedule. We do not have to refund a paid order in those cases unless we cannot deliver for reasons within our control.

How to request a review

Contact Support with the order ID and the issue within 14 days of payment (or within the guarantee window for a guarantee claim). We aim to respond within 2 business days. Do not open a chargeback before contacting us; doing so may lead to account suspension under the Terms.